Five-Star Trade-Up Policy

Five-Star Trade-Up Policy

PianoWerkes’ Five-Star Trade-Up Policy

Buy with confidence — your piano purchase will be an investment for generations to come

A piano purchase is a significant investment that brings lifelong joy to adults and children alike, which is why we’re so proud of our Five-Star Trade-up Policy. This unique policy ensures that your piano investment grows and develops along with your family’s musical appreciation.

Once you own a piano, you may find that your musical needs change. Whether your children or grandchildren develop from beginner students to advanced pianists, or whether you develop a passion for the piano as an adult, our trade-up policy nurtures your family’s love of music.

No matter if you purchased a new or used piano or an acoustic or digital model, you’ll find a flexible trade-up option that will protect your investment for years to come.


How does the Five-Star Trade-Up Policy work?

We offer this straight-forward policy with no strings attached

When you purchase a piano from PianoWerkes, you’ll enjoy the freedom and flexibility to trade it in and receive a store credit to be applied to a new, in-stock piano of equal or greater value. The amount of your trade-in value and the length of your policy are determined by the piano you purchase:

  • Acoustic Pianos: Lifetime 100% Trade-up Policy
    At any point, trade in your model to receive a store credit for 100% of your original purchase.
  • Digital Pianos: Two-year 100% Trade-up Policy
    Within two years of your piano’s date of purchase, trade it in for a 100% store credit.
  • Player & Silent Pianos: Lifetime 70% Trade-up Policy
    At any point, trade in your acoustic piano with a player or silent system and receive a store credit for 70% of your original purchase.

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