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Testimonials

Testimonials

Read what our customers are saying

Outstanding Customer Service

“We bought our beautiful piano from PianoWerkes a few years ago. The customer service was outstanding and they spent many hours helping us choose our Yamaha. It was delivered on time and as promised. As if that wasn’t enough, we needed to store our piano while having our house built. I called PianoWerkes to get a suggestion for where I could store it in a climate controlled environment. They said they would store it for us free of charge for as long as we needed!  Very impressed with this business and would and have recommended it to anyone looking for a piano. Paul and Nancy Smith”

Paul S.
Placitas, NM

No Pressure

“Good customer service. No pressure. Very nice selection of new and used pianos. Very competitive pricing.

When you buy an acoustic piano, the full amount of the purchase price can be applied as credit for another piano as long as you own the piano. For a digital piano the full amount of the purchase price can be applied to another piano for 2 years.

Neal and Anthony are great. Try all of the pianos. Come back another day. No pressure.

It is a store where you feel comfortable coming to shop. It does not matter your level of musical ability. You will feel welcome here. This is a local business. They are an example of great customer service”

— Robert D.
Albuquerque, NM

Extremely Patient

“After a ton of research, a ton of trial playing and a too many questions…we’ve finally added a new Yamaha to the family home.  After working with Neil, who was extremely patient and knowledgeable, it just made the final decision so much easier.  Sometimes you just have to make a decision and jump off the log, into the pond…and so we did.  I’ve been playing it since it arrived and I’m still shaking my head over how beautiful it sounds.

Thank you Neil – we’ll see you in a few weeks for the follow up tune…if it needs it. :)”

Dunkin W.
Placitas, NM

Where Professional Players and Teachers Buy

“Pianowerkes has the most recent piano technology on their showroom floor. The staff are extremely knowledgeable about their product and the prices are very close to wholesale, which means you don’t have to argue about pricing! Pianowerkes is the store where professional players and teachers buy and rent their pianos. I highly recommend it.”

Steven Crabb
Pianist/Teacher

Thoroughly Prepared

“As a piano technician out in the field, I can attest that PianoWerkes makes sure each instrument has been thoroughly prepared and tuned prior to delivery, no exceptions. This substantially reduces the risk of issues manifesting themselves in your home. There’s a positive atmosphere to the place – an actual brick and mortar store for quality pianos, which has become a rarity of late. Neal and Anthony are always there ready to assist with genuine interest and no pretentiousness.”

Alexander D’Von Boggs
Albuquerque, NM

Extraordinary Commitment to Musicians

“As a musician and afficianado Neal Hickson clearly understands the scarceness of finances in the world of non-profit organizations who bring great music and art to a community. As a businessman in our community, Neal’s willingness to generously donate the use of a beautiful piano from PianoWerkes is a measure of his extraordinary commitment to the musicians and music-lovers of Albuquerque.

“Ensemble Music New Mexico is the parent organization of “Church of Beethoven”, “Club Beethoven” and Chatter, a chamber Ensemble. We are a completely volunteer organization whose goal is to pay or musicians for the extraordinary gifts they give us. And we have been able to do just that. The professional musicians who are part of our concerts are local, regional and national. On June 5 we will inaugurate “Club Beethoven” with a clarinet and piano program of Gershwin, Messiaen, Reich and more. For pianist Conor Hanico to have a fine instrument on which to perform is enormously important – and essential to the success of the event.

“On behalf of the musicians, our audience, and all of our volunteers, Thank You!! We are tremendously appreciative that you so immediately and unselfishly offered us the piano for our first Club Beethoven concert.”

Pamela Michaelis
Albuquerque, NM
President, Ensemble Music New Mexico

Integrity, Fairness, Knowledge

“I feel very fortunate to have met Neal Hickson at PianoWerkes. He helped me select my new Yamaha C7, answered my questions and offered sound, unpressured advice at all times. In the nearly four years since I purchased the piano, Neal has been more than helpful in answering any questions I had. I recommend Neal without reservation because of his integrity, fairness, knowledge of pianos, years of experience, service orientation and genuine interest in his clients.”

Marshall Miller
Albuquerque, NM

A Marvelous Asset

“Neal Hickson and the staff of PianoWerkes are tremendously helpful and knowledgeable. They are a marvelous asset to the musical community, and we are very fortunate to have them in New Mexico.”

Matthew Greer
Albuquerque, NM
Director of Music Ministries, St. John’s United Methodist Church

Phenomenal Service

“I bought my Clavinova at PianoWerkes. The service (Anthony) was phenomenal. I parked myself for hours and played at my hearts content. Along the way my questions were answered and throughout the week I was able to make the right decision about so many great choices. Delivery was easy and professional and I couldn’t be happier with my Clavinova. The truth is I’ve never been so satisfied with a major purchase in my life and I am a real finicky consumer who often doubts his decisions and frequently returns product. Hint: the Clavinova you play in the store will probably sound even better once it is on your home.”

Richard Barr
Santa Fe, NM

Buying From the Right Place

“We recently purchased a Yamaha GC1M baby grand (5’3”) piano from PianoWerkes in Albuquerque, NM. We couldn’t be more pleased with the choice we made. From our first introduction to the showroom, Neal was extremely helpful in explaining the differences between the various models and demonstrating the features offered by each. His person interest in our satisfaction and efforts to enable us to stay within our budget confirmed that we were buying from the right place. This beautiful piano looks so elegant in our home, and the sound is just gorgeous. It is a delight to play and listen to, and it has already brought us much enjoyment. We feel that we have made an excellent investment and we look forward to many years of beautiful music!”

David & Lucy Staples
Albuquerque, NM

Couldn’t Be Happier

“I could not be happier with my experience with PianoWerkes. When I started my search, I had a good idea of the sound I was after, but no idea what type or brand of piano I should be looking at. The folks at PianoWerkes were very accommodating and helpful, and encouraged me to play a wide range of pianos; explaining the differences and helping me hone in on the perfect piano. Without that sort of relaxed, easy-going environment and the staff’s expert knowledge and guidance, I would probably still be looking.”

Brent Garlow
Albuquerque, NM

Many Thanks

“Many thanks go to PianoWerkes for the use of its Yamaha concert grand piano. It made the festival sing and dance.”

Henry Holth
General Director Ballet Pro Musica
Albuquerque, NM

A Special Experience

“Buying a piano from PianoWerkes was a special experience for our family: not only did we gain a beautiful instrument for our son, a budding musician, but we also gained two wonderful friends in the process. Neal and Anthony are lovely and kind people and they know each of their pianos and their customers as individuals. Over nearly ten years, they have keenly supported our son’s music: he is not part of a local studio, so Neal and Anthony have kept a lookout for local performance opportunities for him and, any time we have needed a two-piano rehearsal space, they have graciously opened their doors. Getting to know them and their passion for music-making has been the best part of our experience at PianoWerkes!”

Mousumi Roy and Dinesh Loomba
Albuquerque, NM

A Passion for Pianos

“Following a 30 year career on the Artist Piano Faculty of Arizona State University, life’s road directed that I begin two exciting musical ventures: 1) Opening the Los Alamos Piano Studio and 2) Co-Founding the Abiquiú Chamber Music Festival. Interestingly, both have been closely entwined with — and greatly enhanced by — close affiliation with PianoWerkes. In fact, my very first private student bought the very first piano sold by PianoWerkes (a Yamaha U1), and subsequently, nearly ALL of my 22 students have purchased their pianos there as well.

I allow only acoustic instruments for my students, and their unsurpassed ‘trade up’ policy has worked wonderfully. Beginning students frequently begin with a model suggested by Neal (who knows exactly the sound and action I am looking for my students to have), then “graduate” into a Yamaha U1, U3, etc., finally moving into a Yamaha or Schimmel Grand.

Every time a family has returned from meeting Neal at PianoWerkes and purchasing a new instrument, I always hear the most positive comments and satisfaction from the parents about the knowledge, no-pressure professionalism, care and attention that they received. Although only between the ages of 8 and 12 years old, it is no coincidence that of the five of my six finest students who recently Won or Placed in an annual NM Piano Competition — ALL of those five now play on Yamaha or Schimmel Grands.

Additionally, Neal helped me immensely when setting up my studio by offering a wide selection of grands for me to ‘audition,’ and my selecting a beautifully-toned Yamaha C-5 that was perfect for my particular space. Likewise, the Abiquiú Chamber Music Festival is now entering its fifth successful summer season in 2012. For that, we use the Schimmel Konzert Series — and it is truly a remarkable and responsive instrument that every single solo artist and chamber collaborator loves playing. I couldn’t imagine any other instrument in this uniquely intimate setting. The festival has featured piano artists from New Mexico, New York, Texas, California, Brazil, Israel, and Ukraine, with each one truly grateful at having such a wonderful performance instrument.

One of life’s great ironies is that PianoWerkes owner Neal Hickson was a former student and piano major at Arizona State University. That Neal himself is professionally trained as a pianist is truly important for prospective clients. He has been working for two decades prior to establishing PianoWerkes in Albuquerque in matching families and artists with instruments uniquely suited to them, and knows intimately — from his own training — the characteristics and individual nature of each-and-every instrument in the inventory. This combination of professionalism, commitment to the client, and total integrity truly reflects their motto of ‘a passion for pianos.’”

Dr. Madeline J. Williamson
Professor Emerita of Piano and Co-Founder, Abiquiu Chamber Music Festival / Sole Proprietor of Los Alamos Piano Studio

Reviews From Google Customers

  • John Petrila ★★★★★ a day ago
    I bought a Yamaha upright to surprise my wife for Christmas. Neil at PianoWerkes was wonderful to work with, showed me various pianos, and we ended up with the perfect one for our home. He and Anthony also arranged delivery within a time … More frame that worked perfectly, and the whole experience was terrific. We also just now had the piano tuned by Douglas Parsons, recommended to us by Neil. Mr. Parsons is extremely knowledgeable, low key, and has the piano in perfect working order. He also wore a KN95 mask which was much appreciated during this latest phase of the pandemic. Both PianoWerkes and Mr. Parson are highly recommended!
  • Samuel Lunt ★★★★★ 2 months ago
    Anthony and Neil were great. I was given the tour of the store and was given lots of information which was very helpful and then I had the store all to myself to try out pianos. I was allowed to take my time and was not hurried along … More and the service was excellent. I never would have thought of buying a new piano but kept coming back to the 5' Yamama.
    I love my new piano. I really appreciated the complimentary tuning which it did indeed need after six weeks and their trade in policy can't be beat. All in all it was a great experience and I would highly recommend them to anyone interested in a piano. Thank you Anthony and Neil.
  • Maria Stennis ★★★★★ 3 weeks ago
    When I contacted Piano Werkes, I was very pleased that Neal offered us a private appointment to explore pianos in their showroom. When we arrived, he gave us an excellent breakdown of what was available and demonstrated a number of pianos … More so that we could personally experience the sounds and differences. Once we decided on a piano to purchase, Anthony guided us through that process very professionally. Delivery was also smooth and uneventful. I would highly recommend this business.
  • Virginia Hazlett ★★★★★ 3 weeks ago
    We are a family living in our travel trailer full time and traveling the country, and my children were enjoying taking piano lessons remotely with a keyboard which was not touch sensitive and needed to upgrade. We ordered a Yamaha DGX 670B … More from PianoWerkes and received it just in time for Christmas! My kids have enjoyed playing with the many functions it has and also having a keyboard more like a piano. Yes, we made room in our travel trailer for this beautiful portable grand piano and are so glad we did! Thank you PianoWerkes!
  • JC Shine ★★★★★ 3 months ago
    My exposure to PianoWerkes covered a short period of time because I realized not long after walking into the showroom that Neal and Anthony were seasoned experts. They were knowledgeable, answered all my questions without hesitation and … More were exceedingly pleasant. They shared their inventory in the price range I asked about, and I was able to find the right choice for me. Their selection is extensive and their customer service is exemplary.
  • George Wang ★★★★★ 4 months ago
    Neil was very knowledgeable and patient over the 3 visits we made to try different pianos over a range of prices. PianoWerkes also loaned us a floor template to see what piano sizes would fit in our space which was very helpful. We purchased … More a used Estonia grand piano in excellent condition at a price that we were happy with. Delivery went off without a hitch. Their tuner, Doug Parsons, did a nice job voicing the piano and fixed a squeaky pedal issue. He returned for the follow-up tuning and we have impressed with his professionalism.
  • Natalie Hurst ★★★★★ 5 months ago
    We had a lovely experience at PianoWerkes. We decided to go in last minute and ended up taking our children with us. The owners were wonderful and kind even as our kids were wanting to touch every piano. They let us take all the time … More we needed. Did not rush us or pressure us and allowed us to look at and play a variety of pianos that could fit our needs. We just had our piano delivered today and the delivery team was awesome. They had the piano set up and the old piano taken away in 20 minutes. We will highly recommend them to our family and friends.
  • Nathan Gibson ★★★★★ 5 months ago
    I had a great experience buying an upright piano as a rusty adult amateur player. Neal and Anthony very patiently showed me the piano I thought I wanted along with several other pianos that I didn't even realize could be in my price … More range. I couldn't be happier with my purchase, a silent Yamaha b3 upright. They were also able to give me a recommendation on a teacher in my area, and I've been so happy with my music journey ever since.
    My only problem is now that I've made some progress with my playing, I'm dreaming of the day I can afford to trade up to an even nicer piano!
  • Bob Hassel ★★★★★ 5 months ago
    I could just quote all the other reviews here and I'd be right on the mark. Neal and Anthony are great, knowledgeable people with a passion for what they do.
    My wife wanted to learn piano (secretly I did too) and we went down to their
    … More wonderland of pianos and fell in love with one.
    Having never had a knowledge of what we were looking for Neil walked us through the garden of pianos. All we had to do was let our ears guide us to something that sounded just right.
    Neal played and played. We had the whole shop to ourselves due to the unique way they schedule each customer and it was a delight.
    We are extremely pleased with our selection from a wide variety of brands, models, prices and styles they offered. We look forward to the delivery and years of practice, playing and enjoyment.

INCREDIBLE SELECTION

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Knowledgeable staff and spacious showrooms
We are devoted to bringing the joy and power of music to families in the Southwest by representing only brands we know and trust at price points that fit any budget. Plus, our solid financing options and excellent Five-Star Trade-up Policy provide support and peace of mind so your purchase will be worry-free.